Voice Interaction Design: Crafting the New Conversational Speech Systems (Paperback)

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Voice Interaction Design: Crafting the New Conversational Speech Systems (Paperback)

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內容描述

Description:

From the voice on the phone, to the voice on the
computer, to the voice from the toaster, speech user interfaces are coming
into the mainstream and are here to stay forever. Soundly anchored in
HCI, cognitive psychology, linguistics, and social psychology, this supremely
practical book is loaded with examples, how-to advice, and design templates.
Drawing widely on decades of research—in lexicography, conversation analysis,
computational linguistics, and social psychology—author Randy Allen Harris
outlines the principles of how people use language interactively, and
illustrates every aspect of design work.In the first part of the book,
Harris provides a thorough conceptual basis of language in all its relevant
aspects, from speech sounds to conversational principles. The second part
takes you patiently through the entire process of designing an interactive
speech system: from team building to user profiles, to agent design,
scripting, and evaluation. This book provides interaction designers with the
knowledge and strategies to craft language-based applications the way users
will expect them to behave.
 
Table of Contents:

Introduction; Speech; Sound and Meaning; Doing
things with Words; Conversation; Glue; Diction; Crafting Voice Interfaces; The
Team and the Process; Users, Tasks; Building the Discourse Model; Agents;
Dialogue Matters; Scripting; Iterative Evaluation; Conclusion-Pursuing
Habitability; Glossary.