The Project Management Scorecard: Measuring the Success of Project Management Solutions (Hardcover)
內容描述
Description:
Return on Investment (ROI) remains one of the most challenging and
intriguing issues facing human resource development and performance
improvement professionals. Drawing on their expertise in developing and
implementing ROI programs in human performance and training, Jack J. Phillips,
Ph.D., Timothy W. Bothell and G. Lynn Snead demonstrate how you can
effectively apply ROI to project management.Today, almost every
industry requires employees to manage multiple projects with competing
priorities, critical deadlines, and unexpected interruptions—rendering
everyone a project manager in some respect. Most employees feel the pressure
of juggling any number of key projects simultaneously. Organizations have
responded by investing large amounts of both time and money to improve project
management, and most strive to justify the efforts and resources dedicated to
improving this goal. 'The Project Management Scorecard' is a welcome
relief for anyone managing a project or multiple projects, as well as the
trainers, human resource development staff, or supervisors charged with
measuring, evaluating, and managing project managers.Project
Management is one of the hottest topics in business management today,
affecting nearly every individual in any organization across the globe. Let
three HRD experts show you how to apply the hugely popular ROI process to the
key organizational issue of successful project management including:
Project management issues and challenges
Measuring reaction and satisfaction
How to calculate and interpret ROI
Capturing business impact data
Measuring skill and knowledge changes during the project
Monitoring the true costs of the project solution
Converting business measure to monetary values
Forecasting ROIThe authors' step-by-step approach allows you to
begin the ROI process immediately. Start measuring the success of your project
management results today.
Table of
Contents:
Setting the Stage; Project Management Issues and Challenges; The Project
Management Process; Project Management Solutions; The Project Management
Scorecard; How to Measure Reaction and Satisfaction; How to Measure Skill and
Knowledge Changes During the Project; How to Measure Implementation,
Application, and Progress; How to Capture Business Impact Data; How to
Calculate and Interpret ROI; Identifying Intangible Measures of a Project
Management Solution; Monitoring the True Costs of the Project Solution; How to
Isolate the Effects of the Project Management Solutions; How to Convert
Business Measures to Monetary Values; Forecasting ROI: How to Build a Business
Case for the Project Management Solution; How to Provide Feedback and
Communicate Results to the Client; Overcoming Resistance and Barriers to the
Project Management Scorecard.